Delayed baggage

Should you find that your luggage did not arrive with you on your flight, you may rest assured that every effort will be made to restore you luggage to you as quickly as possible. Please accept our apologies for any inconvenience you may be caused.


Lost Baggage

If after five days you luggage has not been restored to you, would you please complete and return a Baggage Inventory Form that you will find here below. As this will enable us to make some further and more detailed inquiries. We kindly ask you to include size for clothing, colour and brand name of items if available.

Full claim should be made within 21 days of issue of the report, for claim to be valid.

Please fill out the Lost Baggage Inventory Form to provide us with necessary information.

If you need to contact Icelandair regarding your lost baggage, please contact your local Icelandair office or email us at yourcomments@icelandair.is


Damaged Baggage

Icelandair trusts you to understand that suitcases are designed to protect their contents.  In the course of normal handling your baggage may show evidence of wear and tear.

The airline assumes no responsibility for minor cuts, scratches and dents.  Or for items that protrude from suitcases, such as, retractable handles, wheels, straps and luggage carts.

May we also remind our passengers that airlines do not accept liability for items of high individual value in checked-in baggage? See further information about checked information here.

If a passenger notices damage on his baggage we ask him to please go to the service desk on respective airport and fill out a damage report.

If your baggage is damaged, complaints must be made in writing to the carrier within 7 days.


Lost personal belongings

For all items lost on board or in the arrival-, departure hall in Keflavík, please contact:

Lost & Found - Property Office - Keflavik Airport Terminal Police
Tel. (+354) 420 1808
E-mail: lostandfound@dc.is
Open weekdays from 09:00 to 13:00.
Open for telephone inquiries on weekdays from 09:00 to 16:00.
Closed on weekends and Icelandic holidays.

 

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