Volcano disruption FAQ

From  Icelandair Customer Relations.

We kindly point out that due to heavy workload caused by the eruptions in Eyjafjallajökull our calling hours are only from 14:30-16:00.  Please send us e-mail to yourcomments@icelandair.is and we shall respond as soon as we can.

However, if your enquiry is related to the eruption, please send us a letter addressed to the Icelandair Customer Relations at Reykjavik Airport, 101 Reykjavik, Iceland, but retain your receipts for now.

Volcanic disruption FAQs

Am I entitled to a refund on my unused/partially used ticket?

If my ticket was partially used, how much will be refunded?

Where can I send my refund request for unused / partially used ticket?

Is Icelandair going to reimburse the out-of-pocket expenses due to the flight irregularity?

Will I receive some type of compensation?

Will I earn miles if I was unable to fly due to the canellation of my flight?

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